This guide will provide solutions to troubleshoot common SaeboVR issues. Compensatory Motion and Torso Movement. · SaeboVR only recognizes shoulder and elbow movements. Compensatory leaning is ignored. · Instruct patients to use their arm only, and t

This guide will provide solutions to troubleshoot common SaeboVR issues.Compensatory Motion and Torso Movement&#xB7; SaeboVR only recognizes shoulder and elbow movements. Compensatory leaning is ignored&#xB7; Instruct patients to use their arm only, and to avoid forward, backward, or side-to-side leaningOver-reaching&#xB7; It is common for new users to over-reach past or through targeted objects&#xB7; Ask the patient to bring the arm back so the avatar hand is on the targeted object&#xB7; To help users know they are overreaching, the avatar hand turns blue when it has &quot;gone inside&quot; a virtual object. This is a cue to bring the hand back so it can be seen normallyResetting Kinect Sensor Tracking&#xB7; If the avatar does not appear to be following the patient&apos;s arm, Kinect tracking may need to be reset&#xB7; Click the &quot;K&quot; key on the keyboard to reset Kinect tracking&#xB7; You should then see the avatar following the patient&apos;s armsWrong Person Tracked&#xB7; If resetting the Kinect using &quot;K&quot; key does not work, the Kinect may be tracking the wrong person (a different person in the sensor field of view)&#xB7; Click the &quot;P&quot; key on the keyboard to change the person being tracked. If there are multiple persons in the sensor field of view, you may need to repeat multiple times to find the correct person&#xB7; You should then see the avatar following the patients&apos; armsBad Sensor Angle&#xB7; Poor tracking may result if the sensor is not facing the patient. Ensure the sensor is properly facing the seated user&#xB7; Adjusting the sensor alignment should improve trackingRemove Bulky Overgarments&#xB7; A bulky jacket or sweater can make it difficult for the sensor to track a user. If tracking is poor, remove bulky overgarmentsSmudged Sensor Lens&#xB7; If the sensor lens becomes dirty or smudged, poor tracking can result. Clean the lens carefully with a microfiber cloth or an isopropyl alcohol wipeForce Exit From Activity&#xB7; If for any reason you need to exit an activity and return to the player dashboard, use the Shift+Esc key sequence&#xB7; Press the Shift and Esc keys simultaneouslyForce Exit from SaeboVR Application&#xB7; If the SaeboVR program becomes unresponsive, you may need to force the program to exit and then restart. Use the Alt+Fn+F4 key sequence&#xB7; Restart the SaeboVR patient application normallyPause an Activity&#xB7; You may pause an activity at any time by using the ESC key on the keyboard&#xB7; Clicking the ESC key again unpauses the activityMouse Click to Complete a Task&#xB7; All tasks in the SaeboVR activities can be completed using a mouse click on the target object (employing the touchpad on the keyboard)&#xB7; If a patient is unable to complete a movement, the therapist can use the mouse to progress to the next task. Just move the cursor to the targeted object and clickSelf-Assist&#xB7; If a patient has difficulty completing a reaching movement, the non-affected arm may be used to self-assistHand-Over-Hand Assist&#xB7; If self-assist is not possible, the therapist may perform a hand-over-hand assist. Note that, in some cases, this may degrade the quality of trackingPress &#x201C;C&#x201D; for Auto-Complete&#xB7; Anytime during an activity, the therapist has the option to press the &#x201C;C&#x201D; key to complete the action (e.g. pick up or place an object) for the patient in the event he or she can&#x2019;t quite complete the movement due to strength, range of motion, or tracking issues.

SaeboVR Troubleshooting Tips

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SaeboVR Manuals

saebo

SaeboVR

Product Support & Troubleshooting

Are your products covered by insurance?

Payment Plans

Payment Options

What is your return policy?

How long does it take to get my refund?

Shipping, Exchanges, and Returns

Saebo’s Care and Cleaning Recommendations

How can I order accessories and/or replacement parts for my device?

How do I find a Saebo trained therapist in my area?

▶️ Why doesn't my SaeboGlove fit properly?

▶️ I am having issues with my thumb in the SaeboGlove

How do I stop the SaeboGlove from irritating the bone in my wrist near the base of my thumb?

Why is there bunching of material near my MCP joints (knuckles) when wearing my SaeboGlove?

Can the SaeboGlove be cleaned or re-used?

What is the clinical criteria for the SaeboGlove?

Who are good candidates for the SaeboGlove?

Why would I use the SaeboGlove over the SaeboFlex?

How is the SaeboGlove different from the SaeboFlex?

Why do the elastic tensioners come off my SaeboGlove?

▶️ What will I receive in my SaeboGlove product box?

▶️ Why does the SaeboGlove feel tight on my fingers?

▶️ How to Measure Your Hand for the SaeboGlove

What is the SaeboGlove?

SaeboGlove Warranty

Who can benefit most from the SaeboGlove?

If I already have the SaeboFlex, is there any reason to consider the SaeboGlove?

SaeboGlove Manuals

SaeboGlove

How do I know if my foot is narrow, medium or wide shoe size?

▶️ I have a smaller ankle. How can I get a more snug fit from my SaeboStep?

My eyelet hook popped off of my shoe. What should I do?

How do I replace the lace on my SaeboStep (Gen 2)?

▶️ How do I replace the Lace on my SaeboStep (Gen 1)?

▶️ How do I replace the side dial on my SaeboStep?

How do I use the SaeboStep on shoes that have no laces?

How do I install the Eyelet Hook Kits to my SaeboStep (Gen 2)?

▶️ How do I replace the Spectra Cord on my SaeboStep? (Gen 1)

▶️ How do I apply a SaeboStep anchor to my shoe?

Can the SaeboStep be worn by children?

▶️ How do I use the SaeboStep Crop-A-Dile Eyelet Punch?

How do I put on the SaeboStep foot drop brace?

SaeboStep Warranty

SaeboStep Barefoot Warranty

SaeboStep Manuals

SaeboStep Eyelet Hook Kit Manuals

SaeboStep Replacement Cord Kit Manuals

SaeboStep - Gen 1 Manuals

SaeboStep - Gen 1 Replacement Cord Kit Manuals

SaeboStep cord snapping

Jammed SaeboStep Cord

SaeboStep

SaeboStim Spa Warranty

SaeboStim Spa Manual

SaeboStim Spa

Troubleshooting the SaeboStim One (formerly SaeboStim Go)

▶️ What will I receive in my SaeboStim One product box?

▶️ How do I disconnect the electrode wings from the SaeboStim One?

SaeboStim One Warranty

SaeboStim One Manuals

SaeboStim One

How do I reconnect the Lead Wires to the control unit on the SaeboStim Micro?

▶️ How to measure your hand and arm for SaeboStim Micro

▶️ Why can't I feel the SaeboStim Micro at its highest setting?

▶️ What will I receive in my SaeboStim Micro product box?

▶️ Why is my hand not moving when I wear the SaeboStim Micro?

How to test the conductivity of the SaeboStim Micro

SaeboStim Micro Warranty

SaeboStim Micro Manual

SaeboStim Micro

▶️ How do I use the SaeboStim Pro to treat my pain?

▶️ Why and when do I use the trigger button on my SaeboStim Pro?

▶️ Why is the SaeboStim Pro beeping when there is no stimulation?

SaeboStim Pro Warranty

SaeboStim Pro Manuals

SaeboStim Pro

▶️ What will I receive in my Saebo Mirror Box product box?

Saebo Mirror Box Warranty

Saebo Mirror Box Manual

Saebo Mirror Box

What is the SaeboStretch?

How is the SaeboStretch different from current splints?

▶️ How to measure your hand for the SaeboStretch

▶️ What will I receive in my SaeboStretch product box?

▶️ How do you put on the SaeboStretch?

▶️ SaeboStretch - FAQ

SaeboStretch Warranty

SaeboStretch Manuals

SaeboStretch Pediatric Manual

SaeboStretch

What is the SaeboFlex and SaeboReach?

How do I know if I need a SaeboFlex or a SaeboReach?

Can any therapist instruct me in how to obtain and use the SaeboFlex or SaeboReach?

I had my stroke 10 years ago. Is it too late for me to start using the SaeboFlex or SaeboReach?